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Terms and Conditions

INTRODUCTION

Welcome to Tie Supply’s website (thetiesupply.co.uk). As you have no doubt experienced with virtually all websites, your use of this Site, is subject to certain terms and conditions of use set forth below. These Terms are important for both you and us as they create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business – Thanks for choosing Tie Supply.

These Terms constitute an agreement between you and Tie Supply and in relation to your use of the Website the goods/services offered and sold through this Website, and any orders you place through the Website. Before you place an order, please carefully read these Terms and our Privacy Policy. If you have any questions about the Terms or the Privacy Policy, you may contact us via the contact information provided on our “Contact Us” webpage on the Site.

USE OF OUR WEBSITE

You agree that:

1. You will only use the Website to make legitimate inquiries or orders.

2. You will not make any false or fraudulent orders. If we are of the opinion that this type of order has been made, we will be entitled to contact the relevant people and in turn cancel the order.

3. You agree to provide the correct and accurate email, postal address information and/or other required contact details and acknowledge that we may use these details to contact you if necessary (see our Privacy Policy for more information on how we use your personal information).

4. Failure from you to provide all the information may result in your order not being fulfilled.

5. You will not attempt to interfere or interfere in any way with the Website’s network or related network security and access to any other computer system related to Tie Supply.

6. You will not use the Website to communicate, transmit, or post material that infringes on the intellectual property, privacy or publicity right of another person or entity.

7. You will not use the Website to engage in conduct that would cause of constitute a criminal or civil offense in any city, state, national or international law or regulation.

8. By placing an order through the Website, you represent and warrant that you are at least 18 years old and are legally capable of entering into binding contracts.

OUR DETAILS

This website is operated under the Tie Supply, office address: 19 Asten Close, Hastings, East Sussex, England, TN38 8DJ – Founded by Daniel Robinson.

SERVICE AVAILABILITY

The items we offer on this website are available internationally, any products unavailable will be handled on an individual basis

AVAILABILITY OF PRODUCTS

The orders for our products are subject to availability and in the event of supply difficulties or lack of product stock, we reserve the right to inform you of substitute products that are of an equal or higher quality and value which you can order. If you do not wish to order these substitute products, we will refund monies that you may have paid.

REFUSAL OF ORDER

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We will do our best to always handle orders there may be exceptional circumstances which mean that we may need to refuse the processing of an order after we have sent order confirmations, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any alternative third party to withdraw any product from the website, whether it has been sold or not, removing or editing any information or material on this website or for refusing to process or accept an order after we have sent you the Order Confirmation.

DELIVERY

Subject to the provisions of the above ‘AVAILABILITY OF PRODUCTS’ section, and unless there are any exceptional circumstances, we will endeavour to satisfy your order for the product/s listed in the Order Confirmation by the delivery date expected from first class Royal Mail delivery to UK mainland (1-3 working days). If no estimated delivery date is specified, we will communicate the delivery information on a generic timescale basis. Delays may occur on account of the reasons detailed: 1 – Customization of products, 2 – Unforeseen circumstances, 3 – Specialised items or 4 – Delivery area.

For the purposes of these Terms, the “delivery” shall be considered to have taken place once the order has been delivered at the time that receipt of the order is signed for at the agreed delivery address provided by yourself at the order processing stage.

UNABLE TO DELIVER

If Royal Mail are unable to deliver the goods please see the Royal Mail delivery information here or visit the Royal Mail support page here. If you are not going to be at the delivery location at the time agreed, please contact us to rearrange delivery for another mutually convenient day.

RISK AND TITLE

The products once delivered will be at your risk no matter if payment has been completed, ownership of the products will only pass to you once we have received full payment for the specified products, including delivery charges.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event shall include any act, event, non-happening, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following: 1 – Strikes, lockouts or other industrial action. 2 – Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. 3 – Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. 4 – Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 5 – Impossibility of the use of public or private telecommunications networks. 6 – The acts, decrees, legislation, regulations or restrictions of any government. 7 – Any shipping, postal or other relevant transport strike, failure or accidents.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable attempts to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

INTELLECTUAL PROPERTY

You understand and agree that all copyright, trademarks and all other intellectual property rights in all content and material supplied as part of the website shall remain always bestowed in us. You are permitted to use this material only as expressly authorized by us. This does not prevent you using this website to the extent necessary to make a copy of any order or contract details.

VIRUSES, HACKERING AND VARIOUS OTHER CYBERCRIMES

You may not misuse this website by knowingly introducing viruses, trojans, worms or other material which is malicious or technologically harmful. You will not attempt to have any unauthorised access to this website, to the server which hosts this site or to any other server, computer or data base related to our website. You agree not to attack this website via a ‘denial of service’ attack or a distributed ‘denial of service’ attack. By breaching this provision, you may likely commit a criminal offence under the applicable regulations.

We will report any such breach to the relevant enforcement authority, and we will co-operate with the appropriate authority to disclose the identity of the hacker. Likewise, in the event of such a breach, your right to use this website will cease immediately. We accept no liability for any loss or damage resulting from any ‘denial of service’’ attack, virus or any other software or material which is malicious or technologically harmful to your computer, equipment, data or material resulting from the use of this website or from the downloading of the contents thereof or of such contents to which this website redirects.

LAW AND JURISDICTION

Contracts for the purchase of products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the English courts. If You are contracting as a consumer, nothing in this clause will affect your statutory rights as such.

LINKS FROM OUR WEBSITE

We may have links from our website to other third-party websites and materials; such links are provided exclusively for information purposes and we do not have any control in any way over the contents of such websites or materials. Therefore, we accept no liability at all for any loss or damage which may arise from the use of such links.

PRICE AND PAYMENT

The price of each product will be the one quoted on our website. Even though we take care to ensure that all prices referenced on our website are accurate, errors may occur. If we come across an error in the price of any product/s you have ordered, we will inform you as soon as possible and allow you the option of reconfirming the order with the accurate price or cancelling it. If we are unable to contact you the order will be considered cancelled. If you have already paid for the product/s you will receive a full refund of the sum paid. We are under no obligation to sell the product/s to you at the incorrect (lower) price, this is even after we have sent you a Shipment Confirmation if the pricing error is an obvious ‘typo’ (typographical) inaccuracy and could have reasonably been recognised by yourself as such.

The prices displayed on our website include VAT but exclude delivery costs, which will be added to the total amount due. Prices may change at any time but (except as provided above) any potential change will not alter any order where an Order Confirmation has been sent.

Once you have finished shopping, all the items you wish to purchase are added to your basket. Your next step will be to go through the checkout process and make payment. To do this:

1 – Click the ‘basket’ button at the top of the page or the ‘basket’ button at the lower right of the page.

2 – Click on the ‘Proceed to checkout’ button.

3 – Fill-in or check your contact details, the details of your order, the delivery and

billing addresses.

4 – Click on ‘Proceed to PayPal’.

5 – Enter the details of your card via the PayPal system or via PayPal directly.

You can pay using Visa, Mastercard, Maestro, American Express and PayPal. To minimise the risk of unauthorised access, we encrypt your card data. The charge to your card will be made the moment it has been approved our end (sooner at our sole digression). Once you enter the details onto PayPal to make payment, you confirm the card or PayPal account belongs to you or that you are the legitimate holder. Cards are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be liable for delay or non-delivery and will not be able to form any contract with you.

EXCHANGES/RETURNS POLICY

  1. Statutory right to cancel your purchase under the Consumer Protection (Distance Selling) Regulations. If you are contracted as a consumer, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of goods made specifically to your specifications or are personalised).

In this case, you will be refunded the price paid for said products. The direct costs received in the return of products will be handled by you.

You may provide evidence of the right of cancellation through any of the means provided by law.

This provision does not affect your statutory rights.

  • Contractual right to cancel your purchase. On top of the statutory right of cancellation of consumers and users referred to in section ‘a.’ above, we allow you a 30-day period from the date products are confirmed to be delivered.

In the event of any return, you will be refunded the price paid for the returned products. The direct costs received in the return of products will be handled by you.

  • Common provisions. You may not cancel the contract where the products in question include customised items, fragrances or underwear products. Your right to cancel a contract applies to products which are returned in the same condition as you received them. Where possible, please use all original boxes and return the products in the same conditions as received. No refund will be provided if the product/s has (have) been used beyond opening or if have become damaged. Therefore, you should take reasonable care of the products while they are in your possession. Failure to exercise such reasonable care may, depending on the circumstances, give us a right of action against you for breach of statutory duty.

You will be provided with a summary on the exercise of your right to cancel upon receiving the Shipment Confirmation. You may return any product to our main office location detailed above by courier arranged at your expense. The product will be returned in the same package received. Please keep in mind that if you wish to return the goods to us, freight costs will be charged to you in such return. We will fully examine the returned product and will inform you of your right to refund (if any). We will process your refund as soon as possible, usually within 30 days of us receiving notice of cancellation. We will refund any money received from you using the same method used to make payment.

  • Returns of defective products. In circumstances where you consider that the product does not conform to the Contract at the time of delivery, you should promptly contact us via mail@thetiesupply.co.uk with details of the product and its damage. Once we have received the returned product, we will fully examine it then notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period. The refund or replacement will take place as soon as possible often within 30days of confirmation, we will inform you via e-mail that you are entitled to a refund or replacement for the non-conforming product only – with regards to battery failing in a watch product we accept no responsibility and recommend a replacement battery be handled by the consumer.

Defective products will be refunded in full, including a refund of the delivery charges and any reasonable costs incurring by you in returning the item. We will always refund any money via the method of payment. THE PROVISIONS SET OUT IN THIS CLAUSE DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS

LIABILITY AND DISCLAIMERS

Unless otherwise stated in these Terms, our liability in connection with any product purchased through our website is strictly limited to the purchase price of that product. Not including the above sentence, nothing in these Terms shall exclude or limit in any way our liability: 1 – For death or personal injury caused by our negligence, 2 – For fraud or fraudulent misrepresentation, 3 – For any matter for which it would be illegal or unlawful for us to exclude or limit, or attempt to exclude or limit, our liability.

Subject to the foregoing paragraph and to the fullest extent permitted by law, and unless otherwise stated in these Terms, we accept no liability for indirect losses which happen as a side effect of the main loss or damage however arising and whether caused by offence (including negligence), breach of contract or otherwise, even if foreseeable, including and without limit for any: 1 – Loss of income or revenue, 2 – Loss of business, 3 – Loss of profits or contracts, 4 – Loss of anticipated savings, 5 – Loss of data and 6 – Waste of management or office time.

Due to the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from this website unless otherwise expressly set out on this website. All product descriptions, information and materials posted on this website are provided ‘as is’ and without warranties express, implied or otherwise however arising are, to the fullest extent, permissible pursuant to law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all other warranties of any kind. Nothing in this Clause will affect your statutory rights as a consumer, or your Contract cancellation rights.

WRITTEN COMMUNICATIONS

When using our site, you accept that communication with us will be mainly electronic. We will contact you via e-mail/social media or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

TRANSFER OF RIGHTS AND OBLIGATIONS

The Contract between yourself and us (Tie Supply) is binding on you and us and on our respective successors and those we assign to your contract. You may not transfer, reassign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract. For the avoidance of doubt, any such transfer, assignment, charge or other disposition will not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any warranty or guarantee which may have been provided by us to you, whether express or implied.

WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the contract or any of these terms, or if we fail to exercise any of the rights to which we are entitled under these terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default arising from the Contract or the Terms. No waiver by us of any of these terms or of any rights arising from the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with the provisions of the paragraph on notices above.

ENTIRE AGREEMENT

These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any contract and supersede any prior agreement. Understanding this between you and us, whether oral or in writing. Both you and us acknowledge that, in entering into this Contract, neither you nor us has relied on any representation or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such contract except as expressly stated in these Terms. Neither you nor us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these Terms.

OUR RIGHT TO VARY THESE TERMS

We have the right to revise and change these Terms from time to time. You will be subject to the policies, terms in action at the time that you use this website or order products from us, unless any change to those policies, terms or Privacy Statement is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

FEEDBACK

We welcome your comments and feedback. Please send all feedback and comments to us via our web form.

Third Parties

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

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Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

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